Privacy Policy

Please find below the Privacy Policy operated by TravBEAT Ltd (registered company in England & Wales No.11793385) whose registered office is at 212 Tyburn Gardens, 17 Peto Street North, London, E16 1RR, United Kingdom

TravBEAT takes the handling of personal data seriously. The Privacy Policy below details how TravBEAT will treat your personal data after it has been collected. TravBEAT assures that it will only use your data as specified herein or for its legitimate business reasons.

Collection and use of data

1. Unless otherwise provided in the Privacy Policy or the Booking Terms and Conditions, TravBEAT will not sell, rent or trade your personal information to third parties for marketing purposes without your express written consent. TravBEAT will only pass your data to other third parties in accordance with this Privacy Policy and the Booking Terms and Conditions, or if required to do so by law. TravBEAT may disclose your data to certain permitted third parties, such as third-party service providers, TravBEAT’s own professional advisers who are bound by confidentiality codes and when TravBEAT is legally obliged to disclose your data.

2. TravBEAT can obtain personal data from you (including your name, postal address, telephone number, email and credit/debit card details to forward payment to ground handlers and confirm the booking) from several different sources:

a. When you search for or request details on services or holidays from the Website, or if you supply us with your details when discussing matters over the telephone, or if you submit a request for details to be provided by mail or email.

b. When you complete and submit a booking by email or by telephone TravBEAT, together with any applicable methods of payment.

3. TravBEAT needs your name, address and/or email address so that it can send out information to you and advise you of special offers and promotions it thinks may be of interest to you. TravBEAT also requires this information about you, and others included in your group, in order to complete bookings.

4. To complete your booking, TravBEAT will also need to collect information about you, and others included in your group, to pass to ground handlers and other third parties to confirm your booking. This applies to any sensitive information that you give to us such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing TravBEAT with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. If you are travelling to the United States, the US Customers and Border Protection will receive this information to prevent and combat terrorism and other transnational serious crimes. The information collected may include but is not exclusively limited to, details such as your name, your address (to send the confirmation invoice and any relevant travel documentation to you), your email address and telephone number (if TravBEAT needs to contact you about your booking urgently), and the same details of those in your party.

5. We will also use your email address and any other personal data you may provide to us when you subscribe to our newsletter through our website.

6. You have the right to ask TravBEAT not to process your data for marketing purposes. You also have the right to access information held about you by TravBEAT. Your right to access can be exercised following the General Data Protection Regulation 2018.

7. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

8. We do not disclose information about identifiable individuals to third parties, but we may provide them with aggregate information about our service. We may also use such aggregated information to help third parties reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with these authorized third parties’ wishes for that target audience.

9. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties if we sell or buy any business or assets (in which case we may disclose your data to the prospective seller or buyer of such business or assets).

10. TravBEAT operates following the General Data Protection Regulation 2018, and any amendments thereto.

Consent

By disclosing your personal information via the Website, over the telephone or via email or post you consent to the collection, storage and processing of your personal information by TravBEAT for the purposes of processing a booking with a service provider.
If you opt-in to receiving information from us, or information from selected third parties, then such consent shall be valid for as long as we do not hear from you that you wish to unsubscribe from receiving such information. You may at any time unsubscribe to receiving information from TravBEAT (or any third parties who you may have previously provided your consent to receiving information from) by sending an email to [email protected] .

Change / Modify Details

If you change your contact details, please send an email with your new details to [email protected]. Any changes to this Privacy Policy will be posted to this Website and (where appropriate) emailed to the last email address you have given to us, and become effective as of the later of the date we post on the Website or send the email. If such changes are overall disadvantageous to you, you may object to them within 20 days after their being posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we have already collected; but only to information we collect in the future.

Cookies Policy

This website uses cookies to allow us to see how the site is used and to remember your preferences. The cookies cannot identify you. If you continue to use this site we will assume that you are happy with this.

This website uses the following cookies:

a. Google Analytics: this cookie allows us to see information on user website activities including, but not limited to page views, sources and time spent on the website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website and make improvements to the customer experience.

b. Google Adwords: using Google Adwords we are able to see which pages and searches helped to lead you to our site. This allows us to make better use of our paid search budget.

Contact

If you have any questions or concerns about the information TravBEAT holds about you, you may email TravBEAT at [email protected]